Warranty
Every Project Backed by Real Warranty Protection
When we finish a project, you should know exactly what’s covered, by whom, and for how long. This page explains all warranties that apply to our work: our own workmanship guarantee and the manufacturer’s warranties from Malarkey, Velux, and Roof Maxx.
(208) 217-5173
Coverage Details
All Warranties, Explained
Remedy Roofworks
Workmanship & Labor Warranty
What’s Covered
Defects in installation workmanship on all roofing surfaces
Leaks caused by our installation technique or flashing work
Improper fastening, sealing, or underlayment application
Any issue directly attributable to how the work was performed
Remedy Roofworks will return to inspect and fix qualifying issues at no additional cost
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[X] Years Coverage
What’s Not Covered
Storm damage, hail, wind events, or acts of nature
Damage caused by other contractors working on the roof after our installation
Normal wear and deterioration of materials over time
Issues resulting from homeowner modifications or improper maintenance
Pre-existing conditions present before our work began
To make a workmanship claim
Call us directly at (208) 217-5173 or email us. We’ll schedule an inspection within a reasonable timeframe and assess whether the issue falls within warranty coverage. We document all warranty work in writing.
Manufacturer Warranty: Malarkey
Malarkey Shingle & Accessory Warranty
What’s Covered
Manufacturing defects that adversely affect shingle performance.
Right Start™ non-prorated period of 10 years (varies by product). Full replacement value during this period
Wind damage up to 110 MPH (standard) or 130 MPH (enhanced)
Algae discoloration on AR and Scotchgard™-protected shingles. 15-year warranty, prorated after 5 years
Malarkey accessory products (underlayment, starter shingles, hip & ridge) when installed as part of a complete system
Transferable to subsequent owners within 60 days of title transfer
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Lifetime Limited Warranty
What’s Not Covered
Damage from extreme weather events, such as storms, hail, tornadoes, hurricanes
Tear-off or disposal costs. Malarkey's liability is for replacement material and reasonable labor only
Non-primary residences (churches, apartments, rentals). These are limited to a fixed term rather than lifetime
Color match. Malarkey reserves the right to substitute if the original color is discontinued
Issues caused by improper installation or not following Malarkey's published guidelines
Damage caused by other rooftop equipment or modifications made after installation
Registration
Malarkey shingle warranties require registration to activate enhanced coverage. We register your warranty on your behalf as part of every Malarkey installation. To file a claim directly with Malarkey: Contact Malarkey’s Warranty Services Department at (800) 545-1191 or email [email protected]. Have your installation date, product name, and registered address ready.
Manufacturer Warranty: Velux
Velux Skylight Warranty
What’s Covered
20 years on glass. The longest glass warranty in the skylight industry
10 years on the skylight product itself: frames, hardware, and operating mechanisms
10 years on installation: covers leaks and workmanship when installed by a trained Velux installer
5 years on solar-powered shades and electronic controls
Hail damage coverage included within the installation warranty period
Sun Tunnel® Skylights: 10-year warranty covering installation, materials, and workmanship
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Various
What’s Not Covered
Damage from extreme weather beyond normal operating conditions
Condensation on the exterior glass surface; a normal occurrence in certain conditions, not a defect
Damage caused by improper installation by non-trained installers
Cosmetic damage to frames or finishes that does not affect performance
Damage resulting from homeowner modifications to the skylight or surrounding roof area
Important
Velux’s 10-year installation warranty is only valid when the skylight is installed by a trained Velux installer using the correct Velux flashing kit for your specific roof type. We follow Velux’s installation specifications on every project. To file a Velux warranty claim: Visit veluxusa.com or call Velux customer support. We’re happy to assist with the process.
Roof Maxx 5-Year Flexibility Warranty
What’s Covered
Shingle flexibility for 5 years following treatment; if treated shingles lose proper operating flexibility per the Standardized Flexibility Test, your Certified Roof Maxx Dealer will re-treat affected areas on a prorated basis
Fully transferable to new owners; remains valid even if the home is sold during the warranty period
Remains valid even if your original manufacturer's shingle warranty has expired or been voided due to time or transfer restrictions
Warranty is issued within 24 hours of treatment completion
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5 Years Transferable
What’s Not Covered
Leaks: the Roof Maxx warranty covers shingle flexibility only, not watertightness
Granule loss is not covered under the flexibility warranty
Acts of God, including damage from hail, wind, ice, or snow. These should be covered under your homeowner’s insurance policy
Issues resulting from faulty original installation of the shingles themselves
Roofs where treatment was applied incorrectly or at insufficient coverage rates
How re-treatment works
If treated shingles lose flexibility within the 60-month warranty period, your Certified Roof Maxx Dealer will re-treat affected areas on a prorated basis. Earlier claims within the period receive a higher proportion of coverage. Proration is calculated over the 60-month period; earlier claims receive a higher proportion of coverage. To file a Roof Maxx warranty claim: Contact Roof Maxx Technologies directly at roofmaxx.com. Keep a copy of your warranty document, which we provide at treatment completion.
Making a Claim
How to File a Warranty Claim with Remedy Roofworks
Call or Email Us First
Regardless of whether the issue relates to our workmanship or a product defect, start by contacting us. We’ll help you assess the situation, identify what coverage applies, and walk you through the right next steps.
Schedule an Inspection
We’ll arrange to inspect the issue in person. Bringing documentation (photos, your warranty papers, and your installation date) helps us move quickly. We’ll assess what caused the problem and whether it falls within warranty coverage.
We Handle the Process
If the issue is covered under our workmanship warranty, we’ll schedule the remediation at no cost to you. If it’s a manufacturer warranty issue, we’ll help you initiate the claim with Malarkey, Velux, or Roof Maxx directly and support you through the process.
Keep Your Documentation
Store your warranty documents, invoice, and any inspection reports in a safe place. These are essential for any future claim, including if you sell the home and need to transfer coverage to a new owner.
Questions About Your Existing Warranty?
Whether you need help understanding coverage, filing a claim, or you want to know what warranties would apply to a new project, give us a call. We’ll always give you a straight answer.
(208) 217-5173
Frequently Asked Questions About Warranty Coverage
Straight answers to the questions homeowners ask us most about roofing and skylight warranties.
What’s the difference between a workmanship warranty and a manufacturer's warranty?
A workmanship warranty (also called a labor or contractor warranty) covers the quality of the installation itself. If a leak develops because of how we installed the flashing, that’s a workmanship issue. A manufacturer’s warranty covers defects in the materials. For example, if shingles crack prematurely due to a production defect, that’s a manufacturer’s issue.
What happens to my warranty if I sell my home?
Most manufacturer warranties are transferable to new owners. Malarkey’s Limited Lifetime Warranty transfers to subsequent owners, though the coverage terms shift slightly, and new owners must notify Malarkey’s Warranty Services Department in writing within 60 days of title transfer. Roof Maxx’s 5-year warranty is fully transferable at any point. Velux warranties are also transferable. A transferable roof warranty is a genuine selling point when your home goes on the market.
Does Roof Maxx void my existing shingle warranty?
No. Roof Maxx’s treatment does not void your existing manufacturer’s shingle warranty. In fact, the Roof Maxx 5-year warranty remains valid even if your manufacturer’s warranty has already expired or been voided for other reasons. It’s a separate, standalone warranty specifically for shingle flexibility, the leading cause of roof failure on aging asphalt roofs.
What if a warranty claim is denied?
If a manufacturer denies a warranty claim, we’ll help you understand why and what options are available. In some cases, documentation of proper installation (which we provide) can support an appeal. If the issue turns out to be workmanship-related rather than a product defect, we’ll address it under our own warranty. We won’t leave you without a path forward.
Do I need to do anything to keep my warranty valid?
Most manufacturer warranties require that the roof be properly maintained, including regular inspections, keeping gutters clear, preventing debris from accumulating, and ensuring any damage is addressed promptly. Malarkey’s warranty, for example, requires that shingles be installed according to their published guidelines and that the home remain a primary residence for lifetime coverage. We recommend an annual roof inspection, especially on roofs over 10 years old, to catch any issues early and keep your warranty documentation current.